by CCP Convict4:45pm on Wednesday 4th December 2019
We're several hours into our epic No Downtime experiment and while the effects are beginning to be felt on Tranquility, one issue in particular has presented as being particularly problematic: some structures are becoming "stuck" when their anchoring/unanchoring or reinforcement timers end and are not switching to their correct state.
If you are encountering this problem with a stuck structure it's possible to request that our Customer Support team update the structure state manually. Here is the procedure:
Customer Support will be treating these tickets as a top priority and will be responding very quickly, so you should keep your fleets standing by after submitting your ticket.
All other stuck structures will remain so until servers come back up from the next scheduled downtime which is 11:00 UTC on Thursday, December 5th.
Our No Downtime experiment still has quite a while to run, and we apologise for any negative impact it may be having on your gameplay experience. As mentioned in this dev blog the results of this experiment will be incredibly valuable for the future development of EVE Online and we have gathered significant amounts of useful data already.
Thank you for your ongoing patience and assistance! o7